Ulta Beauty

Omg! The attitude and treatment that I experienced at this store is the worst in my life. I came to buy a powder, asked for a brush assistance of of the MUAs - you should hear the voice and arrogant reply of one of the assistants there, and that look she gave me over the mask. I had a feeling that assistants who work there hate their jobs and people in general. Left it with a great pleasure and will gladly never come back. You can find majority of the products they sell at Sephora where you’ll get a better attitude, respect and customer help at least.

The staff is SO rude here. I came in for a perfume that I got as a sample. The lady who helped me, who I assume was some kind of manager because she had a set of keys to open the glass cases, looked SUPER annoyed to help me and even gave me an attitude when I asked if she would be bringing the perfume from the back to me or to the register. Coming from someone who works in a high pressure job, I get having a bad or busy day but you have to set your emotions aside and do your job right. I will not be returning. The two times I have been here have both been really unpleasant and has left a bitter taste in my mouth. There are better stores with much kinder employees actually willing to help you than this Ulta in the area. Save your time and money and go elsewhere.

The store itself is fine. Clean. Well lit. Glorified drugstore with a few high end brands. My issue is with their BIZARRE RETURN POLICY! I was returning 2 bottles of high end $60 foundation within 30 days of purchase date. All was going smoothly at the register until the clerk asked me for the gift samples back!!! I was confused and speechless. They were promos that came with my order, so why would they want them back??? Macys and Sephora has NEVER asked for that stuff back and even looked at me in horror when I offered it back! But the Ulta manager was condescending and insistent about getting the used or empty samples back and refused my return! UNBELIEVABLE! I made sure to read the return policy 2x beforehand and nowhere does it explicitly say that "gifts with purchase" are required for returns. The manager was taking a liberal interpretation of "components". To me, "components" of a product are its packaging, product and any applicators that came packed inside with the product. Thankfully I still have the empties but this is a complete waste of my time to have to make 2 trips! So be mindful NOT to throw away the promos if you might return product that you ACTUALLY paid for or you'll be stuck with them. I would've returned by mail IF they made THAT process logical or easy! 99% of big chain stores offer free returns or will deduct $6 from your refund to use their prepaid label but Ulta makes you go to USPS and pay for actual shipping weight. So you're Screwed if returning something large or heavy items like bottles since anything thicker than 1/2" and rigid is considered Priority Mail and automatically cost $12 minimum! NEVER AGAIN WITH ULTA! Sephora is not as petty!

I would say overall I like the products here. In regards to the service. .it's half and half. Some Staff are pleasant and others just look at you lol I'm not a person who requires help with shopping because I know what I'm looking for. If your a person who requires help with finding products (good luck to you ) Will I be back ? Yes because I'm coming for the products not the service. If it was the other way around, probably wouldn't. This location is pretty busy but expected it's on 34th street.

I have found a high quality hair product in their website, they had a option to pick up in the store. This i avoided shipping charges. Very convenient. I was in the area anyways. They have a dedicated order pickup room and dedicated person there. Pick up was smooth and quick. She has a very positive attitude and polite. Floor manager (She) overlooking everything quirky. Comforting! Store was organized and they had basics as well as very high end products. I had a pretty good experience ! Keep up the good work. By the way music was NOT loud, thank you for that…

Made decision to purchase curlsmith hair products solely due to the offer for a free microfiber towel - they told me they ran out of the gift at the start of the month (why is the sign still up everywhere??) Also came to Ulta cause I saw the email for my birthday gift. They were also out of the birthday gift. They said they couldn't even offer as a replacement. When I pushed they offered this plastic bag thing - like legit something that looked like it was supposed to come with something in it but they were just offering me the packaging.

Very uncomfortable shopping experience. I was in the lotion and nail polish section and I noticed a lady (short older lady with curly hair) STARING at me. I looked back for a second wondering if she wanted to talk before realizing she was an employee. It was very unsettling so later, I turned to look at her again and found her looking over her shoulder to watch me. She made it clear she was suspicious of me and I don't understand why. The experience was very hostile and I saw she was watching me even as I went to check out. I understand the need for security but her treating me like I was trying to steal was incredibly uncomfortable.